That SMEG 90cm Range With The Racks That Fall Off The Runners.
I think I've mentioned before that some of the SMEG single oven ranges have painted bits on the doors inside the oven. This means that if you use a shop bought oven cleaner with caustic in then there is a good chance that it will take off this paint and leave it a horrible white in colour.
We have also noticed that on one particular SMEG 90cm range the racks fall down for no apparent reason. One of our customers complained about a clean we did as they said that the racks in the oven weren't supporting weight at all and were slipping down after we had cleaned their oven. I went to look at it and did a re clean and noticed that this particular SMEG oven did not have the side chromed supporting racks that they normally have. It had ribbed edges into which the racks slid into (like the arrangement on a single oven in the photo below). And yes the racks were pretty useless, they were short by about two millimetres.
I thought perhaps the racks had buckled in our oven dip tank, which looking back was a ludicrous thought as the oven works at a temperature of approx 200C and our tank is at approx 60C so if they had buckled they would have buckled in the oven. I tried to straighten one out and it broke which meant I had to order a new one. I only ordered one as I thought the other reason might be that the sides of the ovens had warped. The rack replacement cost was £50 which seemed like a huge sum of money. Anyway when the new rack arrived I went back to the customer and it fitted perfectly so I left it with them to order the other replacement rack.
So if you have this problem with the racks that are slipping down on a SMEG single oven range cooker then the problem is with the cooker. It has a design defect in that just a slight change in the length of the rack means it can't bear weight of the rack and to rectify this new racks are required. I'm guessing just everyday use will over time bend the rack just the small amount to make them ineffective.
Image by Mindful One via Flickr
Editing this in 2021. I original wrote this post years ago. I remember the job well because when I went back to fit the new side rack there was a film crew outside the house filming an a sequence for the BBC TV programme - Casualty - and as I walked down the house front path I saw the film crew walking towards me along the payment filming two actors. I walked down the path of the house and got onto the payment just in front of the actors. Whoops, oh dear they had to do a reshoot.