Roller Coaster Ride - OvenGleamers

Roller Coaster Ride

By Graham Rogers

These last couple of weeks have been a bit of roller coaster ride. I have been out with our new franchisee, Malcolm Clark the Glasgow Franchisee in the video above, getting him up to speed and at the same time we have had a lot of problems in our office. We have still not got our lines sorted out properly in the office. The lines were down which meant that we were restricted by the number of incoming calls and also meant that we could phone out. It has been a complete cock up by BT they got everything wrong but lucky enough we managed to find out the right people to contact to sort everything out. At the same time we discovered that the franchisees new van hadn’t been ordered even though all the initial paperwork had been processed months ago. We found the right van, with tailgate, in Scotland and it has been driven down and will be fitted out in the next couple of days and hopefully be ready for Malcolm to drive back to Scotland all fitted out and ready to go.

On the other hand I have been rather pleased with myself in that I have found something, a new service, that we can easily add on to our existing service which will really give us and the franchisees a new dimension. I can’t really say what it is yet, but I am amazed how straight forward the implementation of it is going to  be, or I should say how easy it currently looks.


About the Author

Graham Rogers Started OvenGleamers as one man in a van in Taunton in 2004. The business grew to a five van operation by 2007. OvenGleamers first franchisee started in October 2010. OvenGleamers Became An Associate Member of British Franchise Association in 2012. Now growing National OvenGleamers Network. OvenGleamers are AGA and Big Cooker Cleaning Specialists. Graham writes on this blog and films videos and has a podcast.

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