April 2004 OvenGleamers (or OvenGleam as it was then) starts trading.
With Graham Rogers in Taunton Somerset as one man in a van.
Graham had previously served in the Royal Air Force for 13 years and been a freelance computer consultant for 7 years.
He starts the business as he wanted to start a business that expertly cleaned AGA Cookers and other large range cookers.
Then Graham met Catherine
One month after starting the business Graham met Catherine.
In May 2004 Graham meets his wife Catherine. Catherine is serving as a navigator in the Royal Air Force training navigators new to the Hercules aircraft at RAF Lyneham.
Graham builds the foundations of the OvenGleamers service helped by his wife who heads up a customer orientated approach.
Together they have developed the business and expanded because of this approach achieving high levels of customer satisfaction.
OvenGleamers GrowsTo Multi Van Operation
By 2007 OvenGleamers consisted of Graham and four employees out cleaning ovens.
Graham and Catherine's efforts really accelerate the growth of the business. Graham concentrates on online marketing. Catherine on local magazine marketing, taking calls and making the appointments.
First Franchisee Simon Green Bracknell
In 2010 OvenGleamers new franchisee starts
Simon Green is OvenGleamers first franchisee in Bracknell in Berkshire.
Now in 2022 OvenGleamers are now both local and national. Having first establishing itself as the South West's and South Wales' leading Range cooker and AGA Cleaning Company OvenGleamers have now expanded their business nationally by franchising.
OvenGleamers is growing at its fastest rate ever. In 2021 OvenGleamers doubled the number of OvenGleamers franchise partners in the UK. OvenGleamers now cover 45 franchise areas.
OvenGleamers are Corporate Members of British Institute of Cleaning Science and Members of Trading Standards Approved Buy With Confidence Scheme.
OvenGleamers are experts at cleaning the larger range cookers and AGA and AGA type cookers and they provide oven cleaning services to homes, small individual businesses, landlords, and sports clubs throughout the UK.
OvenGleamers constantly aim to provide exceptional levels of customer service by having: a fast-response customer service team, and local franchise partners. The lofty standards which the company was founded on are achieved, and maintained, by the thorough training of our staff and franchise partners. The fast, through and safe cleaning methods we use - with only Eco products used in the home - help us to achieve the standards that our customers have come to expect.
OvenGleamers has got to where it is today by establishing standards of excellence and by placing the customer at the heart of everything it does. This is the core of the business for many years to come.
“It gives me immense personal pride to know that we have satisfied so many customers. Also we are proud of our company's achievements over the past 18 years in the way we have helped so many people by giving them the opportunity to start their own business and grow with us". May 2022
OvenGleamers Full Timeline:
Graham Rogers started OvenGleam.com as a one man in a van in Taunton Somerset. His aim was to target the AGA Market of Devon, as well as cleaning ovens in Somerset and Dorset. OvenGleam joined the British Institute of Cleaning Science as Corporate Members.
Graham meets his wife to be Catherine. She is in the Royal Air Force at Lyneham, in Wiltshire.
Marketing is expanded to cover Wiltshire.
Graham trains OvenGleam's frist employee.
First Employee covers the Christmas period whilst Graham is away.
New OvenGleam van arrives, taking the total of vans to 2. Graham and one employee in another van are now out cleaning.
First Employee leaves and replaced by new one.
With Catherine leaving the RAF, OvenGleam moves office to Clevedon in North Somerset. We operate the business from our front room. Jayne Hardy joins us to help with calls and administration.
Two new vans added to fleet to make 4 vans. Two new employees employed to operate them.
Another van acquired. New employee to operate this van taken on.
Move to new premises in Pill North Somerset - our first proper office separate from our home, with Jayne, Catherine and Graham in the office.
October 2007 to October 2010
We run train course for people wishing to start their businesses as independents.
First Pilot franchisee starts - OvenGleamers Bracknell - Simon Green.
August 2011: Second franchisee starts.
October 2011 onwards
New franchisees starting. Change of name to OvenGleamers our trademarked name for national operation. Though we are still referred to as OvenGleam by many people.
OvenGleamers joins the British Franchise Association as Associate Members.
OvenGleamers changes it's value proposition and buys it's first Mercedes Citan vans. All new vans are now Citan vans for both Head Office and new franchisees.
OvenGleamers move to new larger office premises just across the road from our old premises in Pill North Somerset.
Increase in office staff in office to 5 with new employees Samantha and Nicola.
Nicola leaves the office staff.
Sandra joins the office staff.
Samantha leaves to have a baby.
Fiona joins the office staff
Nicola Rickford joins as Franchisee Development manager.
Tracey joins as Catherine's Personal Assistant.
Edward Farrow replaces Nicola as Franchisee Development Manager.
8 Baltic Place